Privacy Policy

At SuperPlane, Inc. ("SuperPlane", "we", "us" or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our cloud-hosted software factory platform (collectively, the "Service").

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address and authentication credentials.
• Billing Information: If you purchase a paid plan, our third-party payment processor collects your billing details and credit card information. We do not store full credit card numbers on our servers.
• Communication Data: If you contact our support team or communicate with us, we collect the contents of those communications.

Information Collected Automatically

• Usage Data: We collect data about how you interact with the Service, including workflows executed, machine usage, model usage and error logs.
• Device and Log Data: We automatically collect information such as your IP address, browser type, operating system and access times.

Information from Third-Party Integrations

To function as a software factory, SuperPlane connects to your third-party tools (e.g., GitHub, issue trackers). We collect and process data from these integrations based on the permissions you grant, which may include source code, pull requests, issue descriptions and comments.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate and maintain our Service.
• To process transactions and send related billing information.
• To execute your automated workflows and interact with your connected third-party tools.
• To monitor and analyze usage and trends to improve the Service.
• To communicate with you, including sending technical notices, updates and support messages.
• To detect, investigate and prevent fraudulent transactions and other illegal activities.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who provide services on our behalf, such as cloud hosting, payment processing and analytics.
• AI Model Providers: When you use managed models, relevant data (such as code snippets or issue context) is sent to third-party AI providers to generate responses. We use OpenRouter as our routing layer and enforce Zero Data Retention (ZDR) policies, ensuring these providers do not retain your data or use it for model training.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with a merger, sale of company assets, financing or acquisition, your information may be transferred to the acquiring entity.

4. Data Retention and Deletion

We retain your personal information and connected data for as long as your account is active or as needed to provide you the Service.

If you wish to delete your account or request the deletion of your personal data, please contact us. Upon request, we will securely delete or anonymize your data, except where we are required to retain it for legal, tax or regulatory reasons.

5. Security

We implement reasonable administrative, technical and physical security measures to protect your information. For more details on our security practices, please review our Security Policy.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct or delete your information. To exercise these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].